Name: Fikpis
Price range: $$

Question 1

What does it cost to get a website?

Accepted Answer

It depends on what you need. We offer three packages: Basic (1,500 kr/year), Plus (2,500 kr/year), and Pro (3,900 kr/year). All packages include hosting, SSL, backups, and support. You also pay a one-time fee for design and setup in the first year.

Question 2

Are there monthly plans?

Accepted Answer

We focus on annual plans that give you the best value. Annual plans are 25% cheaper per month than equivalent monthly pricing. We recommend annual plans for long-term stability.

Question 3

What's the difference between Basic, Plus, and Pro?

Accepted Answer

Basic: 2 edits per year, 1 language, no contact form. Plus: 12 edits, Swedish + English, contact form included. Pro: Unlimited edits, 3 languages, domain and email included.

Question 4

Can I get a custom package?

Accepted Answer

Yes! Contact us and we'll discuss your needs. We can create a package that fits exactly what you need.

Question 5

What is the setup fee?

Accepted Answer

The setup fee covers design, development, and launch of your website. Basic: 1,500 kr, Plus: 1,250 kr, Pro: 1,950 kr. You pay this only in the first year.

Question 6

What's included in the setup fee?

Accepted Answer

Website design, technology installation, SEO optimization, SSL security, email and domain setup (if applicable), and launch.

Question 7

How long does it take to set up a website?

Accepted Answer

Usually 1-4 weeks from start to launch. It depends on how quickly you can provide feedback and approve the design.

Question 8

Can I cancel my plan?

Accepted Answer

Yes, you can cancel anytime. There's no commitment period. You can stop before your annual renewal.

Question 9

Do I get a refund if I cancel?

Accepted Answer

The setup fee is non-refundable. Your annual fees are not refunded for remaining time. We recommend waiting until your next renewal date if you want to stop.

Question 10

How do I cancel my plan?

Accepted Answer

Email info@fikpis.se and we'll handle the cancellation. We need at least 30 days notice before renewal.

Question 11

What are upgrades?

Accepted Answer

Upgrades are extra services you can add to your plan. For example: Google Business Profile, Social Media Setup, Logo & Brand Kit, Advanced Contact Form, Reviews Section, Booking Integration, Extra Pages, Analytics Setup.

Question 12

Can I add upgrades later?

Accepted Answer

Yes! You can add upgrades anytime. Contact us for a quote.

Question 13

How much do upgrades cost?

Accepted Answer

The price varies depending on what you need. Contact us for a personalized quote based on your needs.

Question 14

Is domain included in the package?

Accepted Answer

Basic and Plus: No, domain is extra. Pro: Yes, domain and email are included.

Question 15

Can I use my own domain?

Accepted Answer

Yes! You can use your existing domain or buy a new one. We can help with setup.

Question 16

Can I get an email address with my domain?

Accepted Answer

In the Pro plan, email is included. In other plans, we can set up email for an additional fee.

Question 17

What does a domain cost?

Accepted Answer

Domains cost around 100-300 kr per year depending on type (.se, .com, etc). We can recommend the best for you.

Question 18

How do I make changes to my website?

Accepted Answer

You email us what you want to change. We make the update and email back when it's done. That simple!

Question 19

How many edits can I make?

Accepted Answer

It depends on your plan. Basic: 2 per year. Plus: 12 per year. Pro: Unlimited.

Question 20

What if I need more edits than my plan allows?

Accepted Answer

You can purchase additional edits. Contact us for pricing.

Question 21

How long does an edit take?

Accepted Answer

Simple changes usually take 24-48 hours. More complex ones may take longer.

Question 22

How do I contact support?

Accepted Answer

Email us at info@fikpis.se with your question or request.

Question 23

How quickly do you respond?

Accepted Answer

We respond within 24 hours on all days. We often reply the same day.

Question 24

What hours is support available?

Accepted Answer

We're available on all days. We normally respond between 9-17. Email can be sent anytime.

Question 25

What types of support do you offer?

Accepted Answer

We offer email support for changes, questions, and technical help. We handle everything for you.

Question 26

My website isn't working. What do I do?

Accepted Answer

Email us immediately with a description of the problem. We diagnose and fix it ASAP.

Question 27

What if something goes wrong?

Accepted Answer

We take daily backups of your website. We can restore from a backup in minutes if something goes wrong.

Question 28

What if my website gets hacked?

Accepted Answer

We monitor your website and update it regularly for security. We have systems to detect and fix issues.

Question 29

My website is slow. What can I do?

Accepted Answer

We optimize websites for performance. Contact us and we'll review and improve the speed.

Question 30

How do I get an invoice?

Accepted Answer

We send an invoice via email before each payment. You can also request an invoice anytime.

Question 31

Is VAT included?

Accepted Answer

The prices on our website are without VAT. VAT is added to the invoice according to applicable rules.

Question 32

When am I billed?

Accepted Answer

You are billed once per year for your annual plan. The invoice is sent via email the week before payment is expected.

Question 33

What payment methods do you accept?

Accepted Answer

We accept bank transfer, card (Visa/Mastercard), and Swish.

Question 34

Is payment secure?

Accepted Answer

Yes, all payments are encrypted and secure. We use Stripe for card payments.

Question 35

Can I change my payment method?

Accepted Answer

Yes, contact us and we'll update your payment details.

Question 36

Is SEO included in my package?

Accepted Answer

Yes! All websites are SEO-optimized from day one. We build to rank high on Google.

Question 37

Do you guarantee a #1 ranking?

Accepted Answer

We can't guarantee position, but we build to rank. Factors like competition and timing matter.

Question 38

How long does it take to see Google results?

Accepted Answer

Usually 4-12 weeks. It depends on competition in your industry and area.

Question 39

Do you write content for SEO?

Accepted Answer

We write SEO-optimized content for your website. You can also provide your own text.

Question 40

Is my website secure?

Accepted Answer

Yes! All websites have SSL encryption and are secure. We update regularly for security.

Question 41

Who updates security patches?

Accepted Answer

We handle all security updates automatically. You don't need to do anything.

Question 42

How often do you backup?

Accepted Answer

We backup your website daily. We can restore anytime.

Question 43

Can I get a backup?

Accepted Answer

Yes, email us and we'll send a backup.

Question 44

How fast is a Fikpis website?

Accepted Answer

We build with React for 100% faster speed than WordPress. Typical load time is 1-2 seconds.

Question 45

Is the website optimized for mobile?

Accepted Answer

Yes! 100% of our websites are mobile optimized. They look great on all devices.

Question 46

How can I test the speed?

Accepted Answer

You can use Google PageSpeed Insights or GTmetrix to test your website.

Question 47

Who updates my website?

Accepted Answer

We handle all updates and maintenance. You focus on your business.

Question 48

Do you monitor my website?

Accepted Answer

Yes, we monitor your website 24/7 to ensure it works.

Question 49

What do I do if something is broken?

Accepted Answer

Email us immediately. We diagnose and fix the problem ASAP.

Question 50

How do I get started?

Accepted Answer

Contact us! We discuss your needs and provide a free proposal.

Question 51

Who is Fikpis?

Accepted Answer

We're a small team with 20+ years of web development experience. We focus on giving small businesses professional websites.

Question 52

Can you build something fully custom?

Accepted Answer

Yes! We can build custom solutions. Contact us to discuss larger projects.

Question 53

What's the fastest timeline?

Accepted Answer

We can usually launch a website in 2-4 weeks. More complex projects may take longer.

Frequently Asked Questions

💰Pricing & Packages

🚀Setup Fee & First Year

🚫Cancellation & Refunds

⬆️Upgrades & Add-ons

📧Domain & Email

✏️Edits & Updates

💬Support & Response Time

⚙️Technical Support

📄Invoices & Billing

💳Payment Methods

🔍SEO & Google Ranking

🔒Security & Backups

⚡Performance & Speed

🛠️Website Maintenance

❓General Questions

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