Terms of Service

1. Introduction

These terms and conditions govern the relationship between Fikpis ("we", "us", "our") and you as a customer ("you", "your"). By using our services, you accept these terms in their entirety.

2. Service Description

Fikpis provides the following digital services:

• Web design and web development
• Web hosting and domain management
• Email solutions and configuration
• SEO optimization and digital marketing
• Technical support and maintenance

3. Subscription Terms

Our subscription plans (Basic, Plus, Pro) are annual subscriptions with the following terms:

• Subscription runs on an annual basis from start date
• Annual fee is recurring and billed annually on the same date
• One-time setup cost (first year only): Included in first year's invoice
• Payment expected within 14 days from invoice date
• Subscription auto-renews annually unless cancelled at least 30 days before renewal date
• We reserve the right to pause services immediately upon non-payment after a reminder letter

4. Definitions

To prevent disputes, we define the following terms:

• Edit: Updates to existing text, images, prices, or basic content on your website
• Edits EXCLUDE: New design, new features, plugin integrations, code changes, or architectural modifications
• Annual edits: Number of edits included in your subscription plan per calendar year
• New design: Comprehensive redesign of layout, visual style, or user experience
• New features: Adding functionality that did not previously exist (e.g., e-commerce integration, booking system)
• Email support: Communication via email only. We do NOT offer phone support

5. Payment Terms

The following terms apply to payments:

• All prices are stated in Swedish kronor (SEK) or equivalent USD and exclude VAT
• Billing occurs annually on contract renewal date
• Payment expected within 14 days from invoice date
• Late payment may result in service suspension after two reminder letters
• If payment is not made within 30 days, service may be paused until payment is received
• Upon paused service due to non-payment, service is reactivated when payment is received
• We reserve the right to terminate the contract if payment is not made within 60 days of due date

6. Edits and Changes

Edits within your subscription plan are strictly defined as follows:

• Text edits: Updating existing text on the site (e.g., descriptions, hours, contact info)
• Image edits: Replacing existing images or graphic updates
• Price updates: Changes to product prices or service descriptions
• Exceeding edit limit: Extra edits are billed according to negotiated rates
• New design or new features: Require separate agreement and billing terms
• Major changes: For significant website changes, we may propose a new design quote

7. Email and Support Details

Email and support services are included as follows:

• Basic: 1 email account included
• Plus: 1-3 email accounts included
• Pro: Unlimited email accounts and domain registered by Fikpis
• Password reset: You are responsible for maintaining your email passwords. We can reset access if needed
• Support NOT included: Advanced email configuration, mass mailing setup, or third-party integrations
• Support channel: Support provided ONLY via email to [email protected]
• Response time: See subscription description (24 hours on business days)
• Best-effort: Response time is a guideline, not a guarantee

8. Domain Ownership

Domain and registration terms are as follows:

• If you already own a domain: You retain full ownership. We configure it on your website
• If Fikpis registers the domain (Pro plan): You own the domain. Fikpis is administrative contact
• Domain transfer: You may transfer the domain to another registrar at any time
• Transfer process: Upon request, we provide AUTHCODE and assist with transfer process
• DNS records: You can update DNS records yourself or through us
• Domain renewal: For Fikpis-registered domains, renewal is included in subscription

9. Service Level and SLA-Lite

We commit to providing services at the following level ("best-effort SLA"):

• Response time: We aim to respond to email requests within 24 hours on business days (Mon-Fri)
• Availability: Web servers are sized for ~99% availability under normal circumstances
• Maintenance: Planned maintenance is announced with at least 7 days notice when possible
• Guarantees: We provide NO uptime guarantee or financial compensation for outages
• Support channel: EMAIL ONLY. No phone, chat, or live direct support
• Responsibility: We are not responsible for outages caused by third-party providers or force majeure
• Backups: We maintain automatic backups, but you are responsible for backing up critical data

This is a "best-effort" service agreement, not a legal guarantee. For critical issues, response time may be longer depending on issue complexity.

10. Cancellation and Refund Policy

Subscriptions may be cancelled under the following terms:

• Notice period: Minimum 30 days before renewal date
• Cancellation process: Written notice via email to [email protected]
• Refund: No refund offered for time already invoiced or paid
• Immediate termination: We may immediately terminate services for serious breach or illegal content
• Content export: Upon cancellation, you can export your content in standard formats
• Data storage: After 30 days from cancellation, all data is deleted from our servers
• Domain: Upon Pro plan termination, you retain your domain but must update DNS or transfer to another registrar

11. Intellectual Property Rights

The following applies regarding intellectual property:

• You own the content you provide (text, images, video)
• Fikpis owns all developed code, design, and technical solutions
• You receive a non-exclusive license to use the services you pay for
• You may not reproduce, sell, or license our services without permission
• Third-party libraries and tools are used according to their respective licenses
• Upon service termination, you can export your content in standard formats

12. Limitation of Liability

Fikpis liability is limited as follows:

• We are not responsible for indirect damages, lost revenue, or data loss
• Total liability is limited to the amount you paid in the last 12 months
• We are not responsible for third-party services or external hardware
• We are not responsible for service interruptions not reported within 48 hours
• You are responsible for regularly backing up your data

13. Data Security and Privacy

We protect your data through:

• Encryption of data in transit (HTTPS/TLS)
• Regular security updates of systems
• Limited server access to authorized personnel only
• Two-factor authentication for sensitive operations
• Regular backups with redundant storage
• GDPR compliance for personal data processing

You are responsible for keeping your passwords secret and for activities on your account.

14. Your Responsibilities

You are responsible for:

• Content you upload is legal and does not infringe third-party rights
• Maintaining secure passwords and limiting account access
• Not using services for spam, phishing, or illegal activity
• Reporting security issues immediately to us
• Complying with all applicable laws when using services
• Providing us with current contact and billing information

15. Prohibited Content

You may not use Fikpis services to store, distribute, or publish content that:

• Violates Swedish or international law
• Contains material for child or sexual exploitation
• Distributes malware, viruses, or trojans
• Is used for phishing, fraud, or identity theft
• Infringes third-party copyrights or trademarks
• Contains threats, harassment, or hate speech
• Is used for spam, bulk mail, or unsolicited marketing
• Is pirated or prohibited content
• Could harm Fikpis infrastructure or other users' services

If we discover or receive report of such content, we may immediately block, remove, or close your account without refunding any portion of payment.

16. Changes to Terms

We may update these terms at any time. We will notify you of significant changes via email at least 30 days before they take effect. Continued use of services after changes constitutes acceptance of new terms.

17. Contact Information

Fikpis Team

Email: [email protected]